Frequently Asked Questions
Where Do I Get A Claim Number?
Your insurance company issues claim numbers at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, and we will do the rest.
Will the Parts Be Ordered Before I Drop Off My Vehicle For Repair?
Absolutely. We generally order your vehicle’s parts at the time an estimate is written, and we schedule your vehicle for drop-off a couple of days later. However, if your vehicle is found unsafe to drive, we would arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
If the Frame of My Vehicle Is Damaged Is It a Total Loss?
Not necessarily. A car is a ‘total loss’ only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most cars are built using unibody (frame and body as one) construction. Most trucks and SUVs have a unibody over frame. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Where do you get the Information Needed to Repair My Vehicle?
This information comes from the manufacturer of your vehicle. Our technicians and staff are properly trained in the latest state-of-the-art equipment to repair your vehicle.
Can You Match the Paint Color?
Our modern factory finishes incorporate multiple layers of highly-specialized paints. We have made a major investment in the finest paint system available, which constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I Get Other Service Work Done On My Vehicle While It Is In the Body Shop?
Yes! Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
How Long Will the Repairs to My Vehicle Take?
Your advisor can give you an initial target date of completion. This is not a definite date. Estimates are written on visual inspection, but vehicles are very intricate under the surface and require intense inspection after tear down. Once tear down is completed and the availability of parts is researched, the target date will be updated.
Can I Get a Ride Home When I Drop Off My Car?
Yes, we provide a pickup and delivery service. We want each customer’s visit to be a positive experience, and we will work diligently towards that goal.
How Can I Get a Rental Car?
If you need a rental car, we can help you make the necessary arrangements, and we even have rental cars on site. Two major rental companies keep cars on our site for our customers. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Will I Be Notified When My Car Is Ready?
You will be notified when your vehicle is ready to be picked up. If you leave us your e-mail address, you will be notified automatically 4 times throughout the process. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns, and you may also check this webpage.
Is There a Warranty On the Repairs To My Vehicle?
Yes. We provide a limited lifetime guarantee for all repairs of workmanship to your vehicle. Parts are subject to the manufacturers’ limited warranties. Paint is backed by a nationwide limited lifetime warranty by our Akzo-Nobel network of shops.
Do I Have To Pay a Deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault through your account of the accident when you make the claim and the accident report filed with the police department. If you aren’t sure about your deductible, call your agent and he will tell you whether your insurance company has waived your deductible or if you will be responsible for payment when you pick up your vehicle.
Who Do I Pay My Deductible To?
It will be your responsibility to pay Dalton Collision when you pick up your vehicle if your insurance company has not waived your deductible.
What Forms of Payment Do You Accept?
The easiest and most convenient way to pay for your portion of the vehicle repairs is with a major credit card. We accept Visa, MasterCard and Discover up to $500.00. Of course, cash and pre-approved checks are always welcome.
What Are Betterment Charges?
Parts that wear out and need replacement with time and use (e.g., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I Wash My Car After It Is Repaired?
Recommendations And Precautions In The First 30 Days:
· Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
· Use clean, fresh water.
· Wash your vehicle in the shade.
· Use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
· “Dry wipe” your vehicle. Dry wiping can scratch the finish.
· Drive on gravel roads. Chipping the finish is easily done in the first 30 days.
· Park under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid con tent and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
· Spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new finish.
· Scrape ice or snow from the newly painted surface.
Some Things You Should Know Before Having Your Car Repaired
1. Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally.
2. Never drive a car that could be unsafe because of damages.
3. Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop, and ask that the insurance company inspect the car here.
4. There is no law requiring you to obtain more than one estimate of appraisal.
5. You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.
6. Differences in repair estimates are common. A lower estimate may not include all necessary work. If you are not sure why one estimate is different from another you’ve received, please ask us.
7. Choose a shop that has uni-body repair equipment and certified (by I-CAR or ASE, for example) technicians.
8. Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
9. Ask if the shop offers a repair warranty.
10. Let us help you negotiate your claim with the insurance company.
When a collision occurs:
1. Only identify yourself to the other driver, and to any police officer.
2. Only discuss responsibility with the police officer and your insurance representative.